Last updated: 19 November 2025
At Dravic, we are committed to providing premium-quality apparel and ensuring customer satisfaction. This policy outlines the terms under which returns, refunds, and cancellations may be processed.
Order Cancellation
- Orders can be cancelled within 12 hours of placing the order or before dispatch, whichever is earlier.
- To request a cancellation, please contact us immediately at info@dravic.shop.
- If the order has already been shipped, it cannot be cancelled.
Eligibility for Refund
Refunds are applicable only in the following situations:
- You receive a damaged or defective product
- You receive the wrong product or incorrect size, different from what was ordered
- Product received is missing items from a combo order
To process a refund request:
- Share clear unboxing video and photos showing the issue
- Submit a complaint within 24 hours of delivery, otherwise the request will not be accepted
Once the request is reviewed and approved:
- Refunds will be issued within 5–7 working days to the original payment mode.
Exchange Policy
We offer an exchange if:
- The size doesn’t fit
- You want to replace the product with a different size of the same design
Exchange Conditions
- Exchange requests must be placed within 7 days of delivery
- Product must be unused, unwashed, and with original tags & packaging
- Reverse pickup availability depends on pincode availability
- Exchange shipping cost may apply
Non-Returnable Items
- Sale / discounted items
- Custom printed or limited edition items
- Gift cards or promotional items
Reverse Pickup & Refund Process
- If eligible, we will arrange a reverse pickup (if supported by courier)
- In some locations, the customer may need to ship the product back manually
- Once the product passes quality check, refund or exchange will be processed
No Refund will be issued if:
- Product is returned without original packaging, tag, invoice
- Product is washed, worn, or damaged by customer
- Complaint is registered after 24 hours of delivery
For support, reach out to us at support@dravic.shop.